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Lost or stolen credit card shown disintegrating and floating away among clouds in a blue sky

Are you looking to report a lost or stolen card?


Need to look up a lost or stolen card or need to look up your credit card account?

Call the global customer assistance services, toll-free within the United States at 

3 easy steps to a replacement for a lost or stolen card

  1. Contact 1-800-847-2911 any time

We’re available by chat or phone to help you. Click the chat button or find the phone number, just select the country you’re calling from in the field above.

  1. Deactivate your card

A representative will deactivate your credit or debit card and then notify your bank immediately. In the event your card was stolen, this may help prevent fraud.

  1. Get a new card

You will work with your bank to replace your lost or stolen debit or credit card and ship it to you within 24 to 72 hours.

Reporting a lost or stolen card is easy

First Financial will never ask you to send money upfront for any reason. We will never ask for your bank account information, social security number over the phone or by email. You must complete all of the information on the request form. We do not offer phone or email applications. You must complete the form online at our website. First Financial does use any direct mail, email, text or phone solicitation for any service that we offer. In addition, we will never offer to deposit money into your bank account, then ask you to take a portion of the money out and send it to us on a prepaid debit card. We do not require insurance, upfront fees or processing fees of any kind for lost or stolen cards. Credit Repair: How to “Fix” Your Credit Yourself

Helping You Prevent Fraud is Our Number One Priority

All financial transaction made by First Financial .com will appear as NPPS (Nations Payment Processing Services). If your bank account, statement, credit report, loss payee clause, lien holder information or title does not say NPPS (Nations Payment Processing Services) First Financial .Com is not the loan servicer. You will need to call your issuer directly regarding a lost or stolen card. More About Security

Questions? Contact the Help Desk

First Financial® | Corporate Headquarters | Mailing Address: First Financial 2305 Historic Decatur Road, Suite 100, San Diego, California 92106

Client Service Center:  Main: 1-800-315-7791 Fax: 1-800-215-0217

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©1996-2023 First Financial®, All Rights Reserved. All other products and company names are trademarks of their respective companies. First Financial® does not provide any investment, financial, tax, legal or other professional advice. We recommend that you consult with financial and tax advisors to understand the risks and consequences of buying, selling and holding Bitcoin.*Not all lenders can provide up to $5,000. Must be 18 or over, outside of New York, South Dakota and Hawaii to sign up for a Bitcoin Savings Account.