Frequently Asked Questions – Security

Why did First Financial take money from my account?

We do not do any debits or credits on anyone’s bank account. Please contact your bank and initiate a fraud dispute if you did not authorize this charge.

Somebody called me with an approved loan and are asking for my bank information.

First Financial will never ask you to send money upfront for any reason. We will never ask you for your bank account information or social security number over the phone or by email. We do not use any direct mail, email, text or phone solicitation for any service that we offer. All of our applications must be completed online at our website.

How do I get information on my bank account?

You will need to call your bank or credit union directly. We are not First Financial Bank or First Financial Credit Union.

Someone keeps calling, offering me a loan and saying that they are from First Financial.

We do not do any phone solicitation of any kind for any of our loan offers. All applications must be completed online at our website.

How do I know my banking information is safe with you?

We use the highest level of encryption available on all our applications with a closed dedicated server. You would need to make sure there is a lock icon in the browser window at the time of your application to make sure that your device is secure. When you apply, we will present you with the best available offers for your circumstance. It is up to you if you want to accept the offer. If you do not accept the offer, we delete your application and we do not store your data.

If your question is not answered please submit it to our Help Desk