Frequently Asked Questions – Security
If your question is not answered please submit it to our Help Desk
Why did First Financial take money from my account.
We do not do any debits or credits on anyone’s bank account. Please contact your bank and initiate a fraud dispute.
Somebody called me with an approved loan and wants my bank account information.
First Financial will never ask you to send us money upfront for any reason or ask for your bank account information or social security number over the phone or by email. We do not use any direct mail, email, text or phone solicitation for any service we offer. All of our applications must be completed online at our website. Start with a company you can trust. A+ Rated by the Better Business Bureau (BBB)
How do I change my bank account?
You would need to call your bank or credit union directly. We are not First Financial Bank or First Financial Credit Union.
Someone keeps calling me from saying they are from First Financial offering me a loan.
We do not do any phone solicitation of any kind for our loan offers. All applications must be completed online at our website.
How do I know my banking information is safe with you?
We use the highest level encryption available on all our applications with a closed dedicated server. You would need to make sure there is a lock in the browser window at the time of application to make sure its secure on your device. When you apply we will present you with the best available offers for your circumstance. It’s up to you if you want to accept the offer. If you don’t we delete the application and do not store your data.
