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Can I avoid chargebacks?
There are several smart steps you can take to make sure customer payments aren’t disputed. First, make sure your business name and website name match. Put your phone number and other contact information on your receipts so that the customer will choose to call you first to get their money back. Consider direct refunds your friend as they will keep the customer from calling their credit card issuer. Finally, always provide excellent customer service. Research exists that the cold, disconnected doctor gets more lawsuits than the inept but friendly one. This is the era of the customer. Do everything you can to keep him or her happy, even if it means losing money on a transaction. Do not stand on principle.
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