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Offline, bricks-and-mortar bank don’t see any profit in it. A cash advance is typically for a smaller amount of money: $1,000 or less, for a shorter amount of time: one month or less. By the time you fill out the forms, take the loan officer’s time and absorb the light and heat the bank needs to keep branches open, their profit has dissipated. Online banks, on the other hand, have automated the process so efficiently, they can stay in business while offering small amounts of money for very short terms. The online banks are now even creating convenient cash advance apps for use on smart phones.
The teller isn’t as interested in what you need as in meeting his or her sales quotas for the month. If you hate the hard-sell, stay out of bank branches at the ends of months or quarters when sales numbers get submitted. All tellers and loan officers are sales people with new account goals set by their managers. They even spend time cold calling in the back office. The tellers get points when they encourage people to apply for a loan with the loan officers waiting in the desks and offices beyond the counters. The loan officers get points for every loan they close. 90% of new teller training is SALES training.
Probably not. Signing up for online bill pay, getting a debit card for a hobby business and setting up free checking all serve to get you more and more entrenched into that bank. In fact, these free/low costs offers are called “sticky.” If you saw a bank offered better rates down the street and wanted to move your account, you may be reluctant because the thought of setting up automatic bill pay, changing the checking to savings instructions on your accounts and getting issued new debit and other cards can feel pretty overwhelming. The more of these “products” tellers get you to accept, the more entangled you are in the bank.
Understanding the motivation behind what your local, brick and mortar bank teller offers can attune you to better offers at alternative financial institutions. Know that you can pick and choose the interest rates, terms and other details from a range of banks depending on what fits into your financial picture at the moment.
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